Returns & refunds

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the card set must be unused, complete, and returned in its original packaging.

Start a return

Email kihapcards@gmail.com with the email used for your order and your reason for returning it. Do not send a return until you receive return instructions.

Return shipping

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are not refundable.

Damaged or incorrect orders

Contact us promptly after delivery and include clear photos of the item and packaging. If we confirm the item is damaged, defective, or incorrect, we will arrange a replacement or refund and cover reasonable return-shipping costs when a return is required.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Your bank or card issuer may take additional time to post the refund.

Non-returnable items

Used, incomplete, altered, or damaged-after-delivery sets are not eligible for return. Limited-edition or signed cards must be returned with the complete set and are not redeemable for cash on their own.